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Troubleshooting Internet
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Getting Started
Tech Tidbits
Mobile
Frequently asked questions
- When will my Ting service be activated?
Your activation date depends on the construction progress in your neighborhood. Once your area is ready, you’ll receive an email and phone call with your specific installation date. You don’t need to take any action until you hear from us—just keep an eye on your inbox and voicemail!
- How much does Ting service cost? Are there any DirectTV bundles available?
Great question! In your community, property management sets the pricing for both Ting Internet and any available DirectTV bundles.
If you have questions about your specific plan or bundle pricing, we recommend reaching out directly to your property management office for the most accurate information. - Where can I check my construction status?
Head to our construction status tracker here. We recommend bookmarking this page if you’re eager to follow along.
- What is Ting Internet?
Ting Internet is a U.S.-based fiber-optic internet service provider offering fast, fiber internet connections to residential and business customers. As a subsidiary of Tucows Inc., Ting focuses on delivering reliable, contract-free fiber internet in select cities across the United States.
- How is fiber internet different?
Fiber internet uses light signals sent through thin strands of glass or plastic to deliver data, making it much faster and more reliable than cable internet, which uses older copper coaxial lines. Fiber also offers symmetrical speeds (equal upload and download speeds), while cable typically has slower upload speeds.
- What is DirecTV Stream?
DirecTV Stream is a live TV streaming service that delivers a traditional cable-like experience over the internet, eliminating the need for a satellite dish or long-term contract. It offers a comprehensive selection of live channels, on-demand content and DVR capabilities, making it a robust option for those seeking an all-in-one entertainment solution. And it’s coming soon to Ting.
- Why is Ting with DirecTV a great fit for Laguna Woods Village?
- Fast and reliable fiber connection: Ting Internet provides ultra-fast and dedicated fiber internet, which means less buffering and faster load times—ideal for watching TV, making video calls with family or accessing telehealth services.
- Simple, cable-like TV experience: DirecTV Stream offers a familiar, easy-to-navigate interface with live local channels, news and classic entertainment—similar to traditional cable but without the bulky equipment (just gemini devices) or installation hassles.
- Minimal clutter and hardware: DirecTV Stream works on most smart TVs and streaming devices—ideal for residents who prefer a tidy, straightforward setup.
- Great for community living: With 2 gig fiber speeds, residents can stream, video chat and browse without lag—even during peak hours when many neighbors are online.
- How do I use DirecTV Stream with my smart TV?
Learn how to set up your Gemini device on your home Wi-Fi network. Watch and learn