Ting Mobile billing overview

Need to review your billing history? Follow these steps:

1. Log into your Ting account.
2. In the side bar, select Billing History to view all your billing details.
3. By default, you’ll see your bills from the last six months. To view older bills, use the dropdown menu next to Six Months and select a specific year.

Your billing history provides an overview of your past bills with key details:

• Date:
  The date your billing cycle ended and the bill was generated.
• Monthly bill:
  A clickable link to view the detailed bill for the selected cycle.
• Amount:
  The total amount billed for that cycle.

Here’s a breakdown of the information available in your monthly bill:

• Amount due and billing date:
  This section displays your total bill for the month and the date your payment method was charged.‍
• Download option:
  Download your bill as a PDF or print it for easy reference.
• Your plan and active lines
  View your plan details and the lines active during the last billing cycle. If a line wasn’t active for the full cycle, its cost will be prorated and displayed here.‍
• Taxes and regulatory fees
  Find a breakdown of the taxes and fees Ting is required to collect. Use the dropdown menu to see a detailed list of these charges.
• Total amount
  This section provides the total amount billed, with individual breakdowns of your plans and taxes for full transparency.

If a payment fails, here’s what happens:

1. You’ll get an email (to your account email) and a text (to your primary Ting number).
2. If no primary number exists, we’ll text the phone number active the longest.
3. We’ll retry the payment for a few days.

Follow these steps to settle your balance:

1.  Log in to your Ting account.

2. Click Account Settings in the left-hand menu.

3. Scroll down to Payment Method and select Update Payment Method.

4. Choose Ting Mobile and click Next.

5. Enter your payment details and billing address.

6. Click Save Changes to initiate payment for your outstanding balance.

Once saved, your new payment method will be used for future billing, and can be updated at any time.

E911 fees

Appears as: E911 Tax (Wireless) / E911 Tax

• Covers 911 emergency call services.
• Typically a flat rate per line/activation, ranging from $0.50 to $3.00 per month, though some states calculate it as a percentage.
• On average, Ting customers pay about $0.79 per month on a $30 bill.

FCC regulatory fee

Appears as: FCC Regulatory Fee (Wireless)

• Funds the FCC’s enforcement and policy-making activities.
• Usually $0.02 to $0.06 per month on a $30 bill.

Universal service fund (USF)

Appears as: Fed USF Cellular / Fed Universal Service Fund / State Universal Service Fund

• Supports affordable telecommunications in high-cost areas, schools, libraries, and hospitals.
• Federal and some state governments levy this fee.
• On average, it’s about $1.03 per month on a $30 bill, accounting for roughly 30% of total taxes and surcharges.

Federal telecommunications relay services fund

Funds telephone services for people with hearing or speech disabilities, including text-to-voice relay services. Learn more in the FCC Consumer Guide.

State and local taxes

States and municipalities may impose various taxes, such as:

• Telecommunications sales tax: ~$0.96 per month on a $30 bill.
• Sales tax: ~$1.28 per month on a $30 bill.
• Statutory gross receipts tax: ~$1.00 per month on a $30 bill.

These taxes can make up 25-30% of the total taxes and fees on your bill.

Some areas also charge:

• License tax: ~$1.25 per month.
• Utility users tax: ~$1.00 per month.

Other Surcharges

• Some states charge additional fees for specific programs, like California’s Teleconnect Fund or Oregon’s Residential Service Protection Fund.