Fixing problems when watching shows or movies online
Streaming apps like Netflix, Hulu, and Amazon Prime are now more popular than traditional cable. But if you’ve ever had your show freeze, buffer, or skip, you know it can be frustrating.
Most people assume the problem is slow internet–but in fact, Ting’s speeds are more than enough. Netflix, for example, only needs about 3–5 Mbps to run smoothly. The real culprit is usually weak Wi-Fi or device hiccups.
Here are a few simple ways to fix it.
Restart your streaming device
We’ve all heard the advice to “restart your router.” That’s still helpful, but your streaming device (like a Roku, Fire Stick, or Apple TV) also benefits from a restart.
How to restart:
- Unplug the power cord from the device (or from the wall).
- Wait 10–15 seconds.
- Plug it back in and let it reboot.
Why it helps:
- It gives your device a fresh Wi-Fi connection.
- It clears out stored memory, which can slow things down over time.
Keep the signal path clear
Streaming devices are small and often hidden behind TVs or inside cabinets. Unfortunately, that can block the Wi-Fi signal. For best performance, place your device in an open area where the signal has fewer obstacles.
The bottom line
Ting Internet provides plenty of speed for streaming–it’s usually your device or Wi-Fi setup that needs a little attention. By restarting your streaming device, connecting to the right Wi-Fi band, and keeping it out in the open, you’ll enjoy smoother streaming and fewer interruptions.
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