Troubleshooting your Ting eSIM activation

1. QR code not working? Install your eSIM manually

If the QR code won’t scan, don’t worry. You can set up your eSIM manually. Use the SM-DP+ address and activation code sent in your email to complete the installation.

2. Is Your phone unlocked?

To activate with Ting, your phone must be unlocked from its current carrier. Contact your previous carrier if you’re unsure.

3. Check your internet connection

A reliable connection is essential for eSIM activation. Make sure your phone is connected to a stable Wi-Fi network or mobile data.

4. Try airplane mode

Turn Airplane Mode on for 30 seconds, then turn it off. This resets your phone’s network connections and can resolve setup issues.

5. Complete your number transfer

If you’re bringing your phone number to Ting, wait until the transfer is complete before installing your eSIM. You’ll get an email confirmation when your transfer is ready.

6. Update Your phone’s software

Ensure your device’s software is current to avoid compatibility problems.

iPhone

1. Go to your device Settings.
2. Select General.
3. Tap Software Update and follow the prompts.

Android

1. Navigate to your device Settings.
2. Tap System.
3. Select Software Update and update as needed.

7. Verify Your eSIM profile

Confirm the eSIM profile is properly installed on your phone. Ensure the Ting eSIM profile is listed and selected as your primary SIM.

iPhone

1. Open Settings
2. Tap Cellular
3. Verify the eSIM profile under Carrier.

Android

Option 1:

1. Go to your phone Settings.
2. Select Network & Internet.
3. Tap Mobile Network.

Option 2:

1. Open your device Settings.
2. Tap Connections.
3. Select SIM Manager.