HelpMobileSetting up your voicemail

Setting up your voicemail

Updated  
October 27, 2025
Stay connected, even when you can’t answer

Ting offers two voicemail options to suit your needs:

  • Basic voicemail: Dial into your inbox to listen to messages.
  • Visual voicemail: View and select messages from a list.

⚠️ Important note about voicemail: If you switch carriers, change SIM cards, or turn off voicemail in your Ting account, all your voicemails will be deleted. Unfortunately, deleted voicemails cannot be restored.

Enabling voicemail on your Ting account

Once your Ting SIM card is activated, voicemail is ready to use. If you’re having trouble, follow these steps to ensure voicemail is enabled:

  1. Log in to your Ting account.
  2. Select Device settings from the menu on the left.
  3. Click on the phone number for which you’d like to enable voicemail.
  4. Scroll to the Minutes section and click the pencil icon to edit.
  5. Toggle Can use voicemail to On, then choose your voicemail type.
  6. Click Save.

Setting up your voicemail inbox

The first time you access voicemail, you’ll set up a password, greeting, and security settings.

  1. Press and hold 1 or dial *86 to access your voicemail inbox.
  2. If prompted for a password, enter the last four digits of your phone number, then press #.
  3. Follow the instructions to:
    • Create a new password.
    • Record your voicemail greeting.
    • Adjust voicemail security settings.

Accessing your voicemail

After setup, you can check your messages using any of these methods:

  • Press and hold 1 on your phone’s dial pad.
  • Dial your phone number.
  • Dial *86.
Accessing voicemail from another phone

You can access your Ting voicemail inbox from another phone:

  1. Call your own phone number.
  2. When your voicemail greeting plays, press *.
  3. Enter your voicemail password when prompted.
  4. Listen to your messages.

Using voicemail prompts

Voicemail prompts let you manage your messages directly from your inbox. Use your phone’s dial pad to select an option while listening to a message:

Prompt Function
1 Rewind message
11 Restart message
2 Pause or unpause message
3 Advance message a few seconds
33 Fast forward to end of message
4 Slow down message
5 Hear message information
6 Speed up message
7 Erase message
9 Save message
0 More options

Setting up visual voicemail on your iPhone

  1. Complete setting up your voicemail first.
  2. Open the Phone app.
  3. Tap Voicemail.
  4. Select Set up now.
  5. Create your voicemail password and tap Done.

Setting a greeting

  1. Tap Greeting in the top-left corner.
  2. Choose Default or Custom.
    • For custom greetings, tap Record, record your message, and tap Save.

Setting up visual voicemail on your Android

  1. Complete setting up your voicemail first.
  2. Open the Phone app.
  3. Tap More Options (three dots in the top-right corner).
  4. Select Settings.
  5. Tap Voicemail and enable Visual Voicemail.

Setting a greeting

  1. Open the visual voicemail app and tap More Options (three dots in the top-right).
  2. Select Settings, then Voicemail greeting.
  3. Tap Record a greeting.
  4. Press the Microphone icon to record, then select Stop when done.
  5. Tap Save to confirm.

Accessing your visual voicemail

  1. Open the Phone app.
  2. Tap Voicemail at the bottom.
  3. A list voicemails will appear.
  4. Tap a message to play it.
  5. Use the controls to pause, delete or call back the sender.

Sections in this article

Enabling voicemail on your Ting accountSetting up your voicemail inboxAccessing your voicemailUsing voicemail promptsSetting up visual voicemail on your iPhoneSetting up visual voicemail on your AndroidAccessing your visual voicemail