Troubleshooting outbound fax issues

There are a few typical culprits when outbound faxes won’t go through. Let’s go through them one by one:

1. Check the receiving fax number

• Try calling the number from a regular phone–do you hear a fax tone?
• If not, the number may be incorrect or the destination fax machine may not be online.

2. Inspect your fax setup

• Make sure the phone line is firmly connected to your fax machine.
• If you're using a traditional landline, check for any physical damage to the cable or jacks.
• Confirm the line itself is working by plugging in an analog phone and listening for a dial tone.

3. Connection and training issues

• Your fax machine may be struggling to sync ("train") with the receiving device.
• This can sometimes happen due to poor line quality or compatibility between devices.

4. Reboot your ATA (Analog Telephone Adapter)

• If you're using an ATA (usually a small blue or black box that connects your fax machine to the internet), try unplugging it, waiting 30 seconds, and plugging it back in.
• A simple reboot can often clear up stuck operations.

5. Using a Mediatrix device?

• If your setup includes a Mediatrix adapter and you’ve tried all of the above, it's time to get in touch. Our team can help diagnose and resolve the issue.
• Call Simply Bits Technical Support at 520-545-0333 for further assistance.