Troubleshooting a device with no service
Have no service errors? Let’s fix that.
No service? Don’t worry—we’re here to help. Whether you’ve recently activated, switched devices, or encountered a service hiccup, follow these steps to get back to enjoying Ting service in no time.
Recently swapped devices?
Confirm your old device is no longer active. Here’s how:
- Log in to your Ting account.
- Navigate to Device Settings and locate your phone number.
- Check the IMEI to ensure it matches your new device.
- Confirm the ICCID matches your current SIM if you’re using a physical SIM.
Try these troubleshooting steps
1. Check airplane mode
- Ensure Airplane mode is off.
2. Restart and reseat
- Remove and reinsert your SIM card.
- Restart your phone.
3. Update your software
Android
- Open Settings.
- Tap System.
- Select Software Update.
- Follow the on-screen instructions.
iPhone
- Go to Settings.
- Tap General.
- Select Software Update.
- Tap Install Now if an update is available.
4. Reset network settings
Android
- Open Settings.
- Tap System.
- Select Reset Options.
- Choose Reset Wi-Fi, mobile & Bluetooth.
- Tap Reset Settings to confirm.
iPhone
- Go to Settings.
- Tap General.
- Select Transfer or Reset iPhone.
- Tap Reset.
- Select Reset Network Settings.
5. Check data settings
Visit our data setup guide to confirm your phone’s configuration.
6. Check your network operator
Android
- Open your settings.
- Tap Connections.
- Select Mobile networks.
- Tap Network operators.
- Ensure Ting is selected.
7. Confirm your phone is unlocked
If you have no service after a new activation, check that your device is not locked to your old carrier.
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