Setting up data on your phone
Data lets you browse the web, make HD Voice/VoLTE calls, and send or receive picture messages and group texts. It’s essential to have the correct settings to get started. Follow the steps below to set up your phone for seamless data access.
iPhone data settings
iPhones generally work with data immediately after activation. If you run into any issues, update your carrier bundle:
- Open Settings.
- Tap General.
- Tap About.
- If a carrier update is available, you’ll see an option to update your Carrier Settings.
- Tap to update.
Android data settings
Android devices require manually configured APN settings. Here’s how to set yours up:
Reset APNs to default
- Go to Settings.
- Tap Mobile (or Cellular) Networks.
- Select Access Point Names.
- Tap the Menu (three dots or “More”).
- Select Reset to Default.
- You are now ready to add your new APN settings!
Add new APN settings
1. Tap the + icon to add a new APN.
2. Enter the following details, and save before entering the next one:
APN 1
- Name: Verizon Internet
- APN: VZWINTERNET
- MCC: 311
- MNC: 480
- APN Type: default
- APN Protocol: IPV4V6
- APN Roaming Protocol: IPV4V6
- Bearer: LTE
APN 2
- APN: VZWIMS
- APN Type: ims,ia
- MCC: 311
- MNC: 480
- APN Protocol: IPV4V6
- APN Roaming Protocol: IPV4V6
APN 3
- Name: Verizon CBS
- APN: VZWAPP
- APN Type: cbs,mms
- MCC: 311
- MNC: 480
- MMSC: http://vzpix.com/servlets/mms
- APN Protocol: IPV4V6
- APN Roaming Protocol: IPV4V6
APN 4
- Name: Verizon FOTA
- APN: VZWADMIN
- APN Type: fota
- MCC: 311
- MNC: 480
- APN Protocol: IPV4V6
- APN Roaming Protocol: IPV4V6
No data access?
Try these Steps:
1. Confirm airplane mode is off
iPhone
- Swipe down on your home screen to open the control center.
- Check the airplane icon. If it’s highlighted, tap it to turn off Airplane Mode.
Android
- Open Settings.
- Select Network & Internet.
- Toggle Airplane Mode off.
2. Restart your device
Restarting your device refreshes your connection to the Ting cellular network.
3. Check your phone number status
Log in to your Ting Mobile account to ensure your number is active. If it shows porting, your number is not active with Ting yet.
4. Confirm you are not roaming internationally
Ting’s data services are only available in the USA, Canada, and Mexico.
5. Confirm your software Is up-to-date
iPhone
- Go to Settings.
- Tap General.
- Select Software Update.
Android
- Open Settings.
- Tap System.
- Select System Update.
6. Reset your network settings
Note: This will delete saved Wi-Fi and Bluetooth passwords.
iPhone
- Go to Settings.
- Tap General.
- Select Transfer or Reset.
- Tap Reset.
- Choose Reset Network Settings.
Android
- Open Settings.
- Tap System.
- Select Reset Options.
- Choose Reset Wi-Fi, Mobile & Bluetooth.
- Tap Reset Settings.
7. Update carrier settings (iPhone Only)
- Connect to Wi-Fi.
- Go to Settings.
- Tap General.
- Select About.
- Follow any prompts to update.
8. Check your network mode
iPhone
- Open Settings.
- Tap Cellular.
- Select Cellular Data Options.
- Tap Enable 4G.
- Select Voice & Data.
Android
- Open Settings.
- Tap Connections.
- Choose Mobile Networks.
- Select Network Mode.
- Select your preferred network.
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