Ting Mobile billing overview
Ting Mobile bills are postpaid (paid after use), while Ting Internet bills are prepaid (paid before use). Despite this difference, both services appear on the same bill. All Ting billing is automated, which means you never need to worry about when payment is due- we will automatically process it for you on your billing date.
Setting Your billing date
Your billing date is based on when your first Ting Mobile device is activated:
- Porting a number? Your billing cycle starts when the port completes.
- Adding more devices later? They’ll share the same billing cycle, regardless of their activation date.
Payment timing
Charges will appear 2-5 days after your billing cycle ends. Once billed, you’ll receive an email confirmation.
Accessing your Ting bill
We keep it paperless! View your bills online, anytime.
Viewing your bill or downloading a PDF
Head to the Billing History section of your Ting account. Click Monthly bill next to the billing date you want to view. Want to download it? Use the paper icon to download the PDF file.
Viewing your Ting credits
Got a credit? You can view them in your billing history. They are labeled as credit next to the date they were applied. Credits will be applied first before we charge your card.
What’s in your bill?
Mobile section
- Rate: Your plan cost
- Payments and Credits: Any payments or applied credits.
- Surcharges: International calls, directory assistance, or other extras.
- Taxes and fees: These vary by location.
Internet section
- Upcoming bill: Internet billing is prepaid, so you’ll see charges for the next cycle.
- Taxes: You'll find any applicable internet taxes applied to your bill.
Billing confirmation
When your payment is processed, you’ll receive an email confirmation with all the details about the billing cycle.
Payment Issues? We’ve Got You Covered.
If a payment fails, here’s what happens:
- You’ll get an email (to your account email) and a text (to your primary Ting number).
- If no primary number exists, we’ll text the phone number active the longest.
- We’ll retry the payment for a few days.
Need to update payment info? Log in to your account and go to the Account settings section.
Taxes & fees
Ting doesn’t add unnecessary charges. However, we’re required to collect:
- Taxes and fees for mobile service: These vary by federal, state, and local laws and are itemized on your bill. Hover over items for more details.
- Internet taxes: These may vary by state and local laws. Applicable taxes will be itemized on your bill.
For more, see our Taxes and Fees.
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