Ting Mobile billing overview

Updated

October 23, 2025

Ting Mobile bills are postpaid (paid after use), while Ting Internet bills are prepaid (paid before use). Despite this difference, both services appear on the same bill. All Ting billing is automated, which means you never need to worry about when payment is due- we will automatically process it for you on your billing date.

Setting Your billing date

Your billing date is based on when your first Ting Mobile device is activated:

Porting a number? Your billing cycle starts when the port completes.
Adding more devices later? They’ll share the same billing cycle, regardless of their activation date.

Payment timing‍

Charges will appear 2-5 days after your billing cycle ends. Once billed, you’ll receive an email confirmation.

Accessing your Ting bill

We keep it paperless! View your bills online, anytime.

Viewing your bill or downloading a PDF

Head to the Billing History section of your Ting account. Click Monthly bill next to the billing date you want to view. Want to download it? Use the paper icon to download the PDF file.

Viewing your Ting credits

‍Got a credit? You can view them in your billing history. They are labeled as credit next to the date they were applied. Credits will be applied first before we charge your card.

What’s in your bill?

Mobile section

Rate: Your plan cost
Payments and Credits: Any payments or applied credits.
Surcharges: International calls, directory assistance, or other extras.
Taxes and fees: These vary by location.

Internet section

Upcoming bill: Internet billing is prepaid, so you’ll see charges for the next cycle.
Taxes: You'll find any applicable internet taxes applied to your bill.

Billing confirmation

When your payment is processed, you’ll receive an email confirmation with all the details about the billing cycle.

Payment Issues? We’ve Got You Covered.

If a payment fails, here’s what happens:

You’ll get an email (to your account email) and a text (to your primary Ting number).
If no primary number exists, we’ll text the phone number active the longest.
We’ll retry the payment for a few days.
If you want to change the card we use for payment, update your payment method.

Taxes & fees

Ting doesn’t add unnecessary charges. However, we’re required to collect:

Taxes and fees for mobile service: These vary by federal, state, and local laws and are itemized on your bill. Hover over items for more details.
Internet taxes: These may vary by state and local laws. Applicable taxes will be itemized on your bill.

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Mobile taxes and fees explained

E911 fees

Appears as: E911 Tax (Wireless) / E911 Tax

Covers 911 emergency call services.
Typically a flat rate per line/activation, ranging from $0.50 to $3.00 per month, though some states calculate it as a percentage.
On average, Ting customers pay about $0.79 per month on a $30 bill.

FCC regulatory fee

Appears as: FCC Regulatory Fee (Wireless)

Funds the FCC’s enforcement and policy-making activities.
Usually $0.02 to $0.06 per month on a $30 bill.

Universal service fund (USF)

Appears as: Fed USF Cellular / Fed Universal Service Fund / State Universal Service Fund

Supports affordable telecommunications in high-cost areas, schools, libraries, and hospitals.
Federal and some state governments levy this fee.
On average, it’s about $1.03 per month on a $30 bill, accounting for roughly 30% of total taxes and surcharges.

Federal telecommunications relay services fund

Funds telephone services for people with hearing or speech disabilities, including text-to-voice relay services. Learn more in the FCC Consumer Guide.

State and local taxes

States and municipalities may impose various taxes, such as:

Telecommunications sales tax: ~$0.96 per month on a $30 bill.
Sales tax: ~$1.28 per month on a $30 bill.
Statutory gross receipts tax: ~$1.00 per month on a $30 bill.

These taxes can make up 25-30% of the total taxes and fees on your bill.

Some areas also charge:

License tax: ~$1.25 per month.
Utility users tax: ~$1.00 per month.

Other Surcharges

Some states charge additional fees for specific programs, like California’s Teleconnect Fund or Oregon’s Residential Service Protection Fund.

Tax exemptions

Ting doesn’t process tax-exempt purchases. If you qualify for tax exemptions (e.g., 501(c)3 organizations), you’ll need to file for reimbursement with your state or local government. Common forms include: