Checking the status of your number transfer
What to expect when submitting a number transfer with Ting
When you submit a number transfer (also known as a port request), we’ll email you if there are any issues. While most transfers complete within 24 hours, transferring a VoIP or landline number might take a bit longer.
Locating the status of your number transfer
1. Log in to your Ting account
Sign in to your account.
2. Go to Device Settings
Select Device Settings in your dashboard.
3. Click your phone number
Select the number that’s being transferred.
4. Check the transfer status
- If the status shows as Porting, the transfer is still in progress.
- If the status shows as Active, the transfer is complete.
- If the status shows as Requires update, the port needs to be updated.
Updating your number transfer request
If you’ve received an email about your port or noticed a red notification box in your account, follow these steps to resolve it:
1. Log in to your Ting account
Sign in to your Ting account.
2. Go to Device Settings
Navigate to Device Settings in your dashboard.
3. Select Requires update
Select Requires update next to the number you are updating the transfer on.
4. Review the port form
A red note will explain why the port was denied and detail the required updates.
5. Update the porting information
If you’re unsure of the correct details, check our carrier porting information guide or contact your current carrier.
6. Resubmit your port request
Click Next, confirm your updated information, and reinitiate the port request.
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