DirecTV Rollout Help

If a DirecTV package is reported as missing or lost please call DirecTV customer service.

The replacement process is free of charge. DirecTV will de-register the missing equipment and issue a replacement. While Call Center representatives cannot complete the replacement request on the resident's behalf, they can guide the resident through the process and answer any questions.

Please note that every DirecTV shipment includes a prepaid return label inside the package. Residents should keep this label in case equipment needs to be returned in the future.

Please wait until you receive your DirecTV Welcome Email before contacting DirecTV Customer Service.

Your DirecTV account must be created and activated in the system before a representative can access your information or make any account changes. If you call before receiving your Welcome Email, DirecTV representatives will not be able to locate your account or provide assistance.

Once you receive your Welcome Email, you may contact DirecTV Customer Service at:(866) 258-8766

This includes requests to:

• Change the email address associated with your account
• Receive account assistance
• Troubleshoot equipment or service-related issues

Once your account has been created, your login credentials will be:

User ID:

Your email address on file with Resident Services

Temporary Password:

Lagunawoods2026!

For security purposes, residents should sign into their DirecTV account online as soon as possible and change their password after receiving their equipment.

DirecTV Gemini Stream boxes and remotes are being shipped to residents in phases.

Please:

• Watch for your package delivery
• Check your doorstep regularly
• Follow the setup instructions included in the package

You will also receive a Welcome Email from DirecTV once your account has been created.

DirecTV Customer Service for Laguna Woods Village: (866) 258-8766 In-Person DirecTV Support during the rollout- pending next weeks meeting

Residents receiving equipment in phases will receive an invitation to attend a DirecTV Customer Education Event hosted in partnership with Ting Internet and the Laguna Woods Village Recreation Department.

This event includes:

• Hands-on Gemini device demonstrations
• DirecTV presentations
• Live Q&A sessions
• Complimentary refreshments

Invitations will be distributed in phases based on equipment deployment schedules.