$0

Frequently asked questions

• What’s included in the free plan?

  

  This plan includes:

  • Unlimited talk, text, and data within the U.S. through Dec 31, 2025
  • No data caps, no throttling
  • No credit card, no taxes or fees — it’s truly $0‍
  • No international calling or roaming — U.S. coverage only
• What happens after 2025—will I lose my mobile service?

  

  No, you won’t be cut off. While the free service ends on December 31, 2025, you’ll have the option to continue with Ting at our lowest available rate—which we’re currently working to secure with our mobile network partners.

  We’ll reach out to all participants in the fall of 2025 with full details about:

  • Affordable 2026 pricing options
    
    
  • What you need to do to stay with Ting
    
    
  • Or how to switch to another provider if you choose

  We want participants to have plenty of time and support to make the decision that’s right for you, and our support team will be happy to help whether you choose to stick with Ting or go back to your current mobile provider.

• How would I switch to a different provider after the free mobile program ends?

  

  Switching to another mobile provider is simple! When you’re ready to move, just contact your new provider and let them know you’d like to port your number out of Ting. They’ll ask for:

  • Your Ting account number (this is usually your phone number).
  • Your port-out PIN, which you can request by logging in at ting.com, going to Account settings, and selecting “Generate Port Out Info.”

  Make sure to keep your Ting service active until the port is complete—once your number is successfully transferred, your Ting line will automatically be closed. There’s no cancellation fee or extra step needed on our end.

  If you need help at any point, Ting support is happy to assist!

• Why switch to Ting through the $0 Unlimited Mobile Program?

  

  Ting’s free mobile program is more than just a great deal—it’s about opening up opportunity. Here’s why it’s worth signing up:

  • Save money where it matters: Enjoy 100% free mobile service for all of 2025—unlimited talk, text, and data with no bills, no contracts, and no credit card required.
  • Stay connected to what’s important: Whether you’re managing healthcare, job searches, family communication, or school logistics, having reliable mobile service helps you stay plugged in to life’s opportunities.
  • Get internet access anywhere: Use your Ting phone as an unlimited mobile hotspot, so you can connect your laptop, tablet, or other devices on the go—perfect for students, job seekers, or remote workers.‍
  • Experience the power of Ting: This program gives you a taste of the connectivity quality Ting is known for, wherever you are.
• How do I get a redemption code?

  

  Redemption codes are distributed directly by the community-serving organizations Ting is partnering with. If you believe you're eligible and haven't received one, please contact the nonprofit that informed you about the program.

• Can I cancel my plan if I change my mind?

  

  Yes, you can cancel anytime using your Ting account. There are no contracts or penalties. Just log in and follow the usual cancellation process.

• How is eligibility verified?

  

  Eligibility is managed by the selected organization, not Ting. If you have questions about who qualifies, please reach out to the one who introduced you to the program.

• Who is eligible to participate in the program?

  

  Ting has partnered with select community-serving organizations to offer free mobile service to members of their communities.

  If you represent an organization that’s interested in partnering, please reach out to:

  Mel Wolfe, Program Manager

  📧 mwolfe@ting.com

• Can I add more lines to my account after signing up?

  

  The free $0 plan is limited to five lines per redemption code.

  Learn how to add additional lines here.

• Will I need a physical SIM card or an eSIM to switch to Ting?

  

  That depends on your phone.

  • If your phone supports eSIM, we’ll send you a QR code by email so you can activate your service instantly — no shipping required.
  • If your phone doesn’t support eSIM, we’ll mail you a physical SIM card. Shipping is free.

  Not sure what your phone supports? We’ll walk you through the steps during the activation process.

• Can I keep my current number?

  

  Yes! When you activate your free plan, you can choose to keep your existing phone number or get a new one.

  To keep your number, you’ll need:

  • Your current carrier’s account number
  • Your port-out PIN (ask your carrier if you’re not sure how to find it)

  Learn more about porting your number to Ting

• Can I use my current phone?

  

  Most likely, yes! Ting works with a wide variety of devices.

  To check, just visit our Bring Your Own Device page and enter your phone’s IMEI number.

  If your phone is compatible and unlocked, you’re good to go.

• What if I need help with my activation or service?

  

  We’re here to help!

  • For step-by-step guides to answer your questions, visit our Help Center.

  If you’re stuck or have questions, reach out to Ting support at 1-800-228-1757. You can also reach us via live chat or email at help@ting.com.

  ‍