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Helping Alexandria get connected

How to qualify for free¹ fiber internet from Ting

Ting is dedicated to bridging the digital divide by providing $0¹ fiber internet access to households in Alexandria that qualify for the Affordable Connectivity Program. Eligible customers will receive symmetrical gigabit fiber internet with no start-up costs and a free Wi-Fi 6 router rental². We're here to help you through the process, whether you're a current customer or looking to sign up for Ting.

A young student playing the flute while on a video call; a child in the background uses an iPad while sitting on their mother's lap

  • New customers

    Here’s the step-by-step process to receive free¹ service if you’re not yet a Ting customer. Qualifying new customers will also receive a free Wi-Fi 6 router rental².

    Learn more

  • Existing customers

    If you’re already a Ting customer, you’ll go through the same step-by-step process listed below, except you do not need to complete Step 4 as you already have Ting Internet.

    Learn more

  • Just curious?

    Check out our FAQ section to learn more about the Affordable Connectivity Program.

    Learn more

Let’s get started

  1. Step 1

    Check eligibility

    The Affordable Connectivity Program (ACP) is designed to assist households with an income at or below 200% of the Federal Poverty Guidelines. You can also qualify if your household participates in certain federal assistance programs like Medicaid or is receiving WIC benefits.

    See if you’re eligible
  2. Step 2

    Register with the National Verifier

    Once you’ve confirmed that you’re eligible for ACP, you must register and provide documentation through the National Verifier.

    Register now
  3. Step 3

    Verify ACP approval with Ting Internet

    After qualifying for ACP and receiving an application ID, come back to this page and complete the Ting Internet verification form using the link below. Then we will apply the ACP discount and ensure you receive your free¹ internet access from Ting.

    Verify your ACP info
  4. Step 4

    For new customers only

    After completing the Ting Internet verification form, sign up for Ting Internet below. You’ll receive a free rental² of a premium Wi-Fi 6 router and will not be charged for any start-up costs.

    Note: When placing your order, you’ll have to select our standard Home Gigabit plan and enter your credit card details. Don’t worry—you won’t be charged as long as you complete Steps 2 & 3 above prior to placing your order.

    Order now

Lenovo Tablet: $120 $20

Use the ACP $100 device credit to purchase a Lenovo tablet for only $20!

Eligible customers can choose to apply the $100 ACP device credit to the purchase of a Lenovo Tablet through Ting. Ting Internet is offering qualifying customers a Lenovo M8 HD tablet for only $20 plus taxes on the full $120 retail price. To purchase the Lenovo M8 Tablet:

  • Confirm your eligibility with Ting Internet by filling out this form

  • Select the option to “Add a Lenovo M8 Tablet to my account for $20 + tax

  • Submit the completed form

Device specs
  • Display: 8.0" LCD IPS, 1280 x 800
  • Dimensions: 199 x 121 x 8mm
  • Weight: 305g
  • Processor: MediaTek A22, quad-core, 2.0GHz
  • Storage: 16GB
  • Memory: 2GB
  • Speakers: 1 front-facing speaker
  • Audio: Dolby Audio™-tuned side speaker
  • Camera: 2MP FF front, 5MP AF rear
  • OS: Android™ Q™
  • Sensors: G/P/L Sensor, Vibrator
  • Wireless: 2.4/5GHz Wi-Fi & Bluetooth 5.0
  • Battery: 5100 mAh
  • Ports: Micro USB, micro SD slot, 3.5mm audio jack
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Frequently asked questions

  • What is the Affordable Connectivity Program?

    The Affordable Connectivity Program is a long-term broadband subsidy program that launched on December 31, 2021. It provides qualifying households with a monthly discount on their residential internet service. The aim of the program is to make broadband affordable for the many Americans who rely on it for work, school, health care and more.

    The ACP replaced the Emergency Broadband Benefit Program (EBB) on December 31, 2021.

  • Am I eligible for the ACP discount?

    The eligibility requirements for an ACP applicant or an applicant’s dependent are:

    • Meets the qualifications for participation in the Lifeline program (with the modification that the qualifying household income threshold is at or below 200% of the Federal Poverty Guidelines for a household of that size);
    • OR has been approved to receive school lunch benefits under the free and reduced price lunch program or the school breakfast program;
    • OR has received a Federal Pell Grant in the current award year;
    • OR meets the eligibility criteria for a participating provider’s existing low-income program (subject to approval by the FCC);
    • OR receives assistance through the Special Supplemental Nutrition Program for Women, Infants and Children (WIC).
  • How much of a discount can I get?

    Residents who are eligible for ACP will receive Ting fiber internet service free¹ of charge. 

  • How does the device credit work?

    In order for us to process your tablet request, you must also:

    • Register with the National Verifier and qualify for the Affordable Connectivity Program
    • Be successfully enrolled in the Affordable Connectivity Program through Ting Internet
    • Be eligible to receive the one-time device discount offered through the ACP

    Once your eligibility has been confirmed, we’ll charge the credit card associated with your Ting Internet account for the $120 tablet price and sales tax minus the $100 one-time ACP device credit. We’ll email you to confirm once your payment has been processed and ship your device to the address submitted through this form within five business days.

    Terms and conditions:

    • Customers must meet all of the eligibility requirements cited above in order to qualify for and purchase a Lenovo M8 Tablet through Ting Internet.
    • Once your eligibility has been confirmed, the $100 one-time ACP device credit will be applied to the $120 tablet purchase price. The credit card associated with your Ting Internet account will then be automatically charged for the remaining balance of $20 plus sales tax on the original $120 purchase price.
    • All tablets will be shipped via FedEx 2 Day Shipping. Delivery may take up to five business days from the time your order is processed.
    • Limit one tablet per household. While supplies last.
  • How long will the ACP last?

    There is no set end date for the ACP, but the program is expected to be around long term. The program has received $14.2 billion in funding to date.

  • I have more questions. Who can I talk to?

    For more information about the ACP, please visit ACPBenefit.org.

Masculine person wearing a headset and working on a laptop.

¹Ting Internet service will be free ($30 ACP discount plus additional Ting subsidy) once the customer has qualified for ACP, enrolled with Ting through the Ting Internet verification form and ordered Ting Internet. 

²Free rental of a Wi-Fi 6 router as long as the customer qualifies for ACP, is enrolled with Ting through the Ting Internet verification form and has an active subscription with Ting.

(1) The Affordable Connectivity Program is a government program that reduces the customer's broadband internet access service bill; (2) the household may obtain ACP-supported broadband service from any participating provider of its choosing; (3) the household may apply the ACP benefit to any broadband service offering of the participating provider at the same terms available to households that are not eligible for ACP-supported service; (4) Ting may disconnect the household's ACP-supported service after 90 consecutive days of nonpayment; (5) the household will be subject to the provider's undiscounted rates and general terms and conditions if the program ends, if the consumer transfers their benefit to another provider but continues to receive service from the current provider, or upon de-enrollment from the Affordable Connectivity Program; and (6) the household may file a complaint against its provider via the Commission's Consumer Complaint Center. Although we offer devices eligible for a one-time discount through the ACP, you are under no requirement to purchase or accept the device in order to enroll in the program.